Privacy Policy

1. Introduction

Chloride Exide Ltd ("we," "us," or "our") operates the Chloride Exide application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.

By downloading and using Chloride Exide App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Information

Primary App Functions

• Create and manage user accounts
• Set up and configure business profiles
• Manage product inventory and pricing
• Process sales transactions and generate receipts
• Provide business reporting and analytics
• Synchronize data across devices
• Provide customer support

App Improvement

• Analyze app performance and fix technical issues
• Understand feature usage to improve user experience
• Develop new features based on user needs
• Ensure app security and prevent unauthorized access

Communication

• Send important service updates and security notifications
• Respond to support requests
• Notify about new features (you can opt out)

4. Information Sharing

We may share information only in these limited circumstances:

Service Providers

• Cloud hosting and data storage services
• Customer support platforms
• Analytics and performance monitoring (anonymized data only)

All service providers are bound by strict confidentiality agreements.

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect users' rights, property, or safety
• To investigate fraud or security issues

Business Transfers

In case of merger, acquisition, or sale, your information may be transferred with the same privacy protections.

5. App Permissions

Optional Permissions

• Camera: Scan barcodes and QR codes for products (you can deny this permission)
• Bluetooth: Connect to receipt printers and barcode scanners (optional)
• Storage: Save receipts and export reports to your device (optional)

Required Permissions

• Internet Access: Sync data, backup, and customer support
• Network State: Check connectivity for data synchronization
• GPS Locations: Check nearby Chloride Exide branch next to you

You can manage all permissions through your device Settings > Apps > Chloride Exide> Permissions.

6. Data Security

We protect your information using industry-standard security measures:

• Encryption: All data is encrypted during transmission and storage
• Secure Authentication: Passwords are securely hashed and protected
• Access Controls: Limited access to data on a need-to-know basis
• Regular Updates: Security patches and improvements
• Monitoring: Continuous security monitoring and threat detection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention and Deletion

How Long We Keep Your Data

• Active Accounts: While your account is active
• Inactive Accounts: Deleted after 2 years of inactivity
• Deleted Accounts: Personal data deleted within 30 days
• Transaction Records: May be retained longer for business compliance

How to Delete Your Data

1. Account Deletion: Account deletion is initiated directly from the app under Account. Users must verify their registered phone number and provide a reason for deleting the account.
2. Account Deletion Enquiries: For any account deletion enquiries, please email us at customerservice@chlorideexide.com with the subject "Delete Account".
3. Confirmation: Account deletion will be confirmed within 30 days.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Export: Receive your data in a portable format
• Withdraw Consent: Stop certain types of data processing
• Object: Object to processing based on legitimate interests

9. Children's Privacy

Chloride Exideis designed for business use by adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have collected information from someone under 18, please contact us immediately.

10. International Users

Chloride Exideis available worldwide. Your information may be transferred to and processed in countries other than your own, including Kenya,Uganda,Tanzania the European Union, and the United States.

We ensure appropriate safeguards are in place for international data transfers as required by applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app
• Sending an email notification (for significant changes)
• Updating the "Last Updated" date at the top of this policy

Changes take effect immediately upon posting unless otherwise specified.